Posted Tue Nov 19, 2019 at 05:14 AM PST by Matthew Hartman
According to a recent ZDNet article, thousands of users have reported their accounts have been compromised - some have been locked out altogether. While after a week of notable glitches, this would sound like more bad news. However, if you dig into the story more and read past the sensational headlines that have been spreading around like wildfire in the last 24 hours, it reads more as if folks didn't create new unique passwords for their accounts and simply recycled one that was already compromised. In other cases, it sounds like key-stroke logging malware or info-stealing software could be the culprit rather than a true hack of Disney+.
As users accounts are apparently being sold on the dark web, Disney+ has a big customer service problem on their hands. Obviously people are upset so some tweets and Facebook posts are less than thrilled with Disney's customer service, but at the same time, it is troubling that there doesn't appear to be any contingency plan in place for an event such as this. While most folks' experience with the streaming platform has been relatively problem-free (I keep having to turn off subtitles but that's it), this simple case of people not taking their cybersecurity seriously is turning into more bad press for Disney+ after their slightly bumpy rollout and news that torrent sites already offer full rips of their content.
Create Unique Passwords
This is a bit of a no-brainer but it still needs to be said: create unique passwords for your accounts! While it's tempting to share accounts you also need to be careful who you share your login information with - that person's computer could be compromised and be the source of your troubles. As our viewing content moves towards streaming, it's going to be that much more important that we stay vigilant with our logins/passwords and our cybersecurity as a whole.
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